Slack integration sends Distance notifications to a selected Slack workspace and channel.
The Slack integration allows your team to stay informed about important activity in Distance without leaving Slack. Once connected, events such as new contacts or newly created tickets are automatically posted to a designated channel. This helps teams monitor updates in real time, coordinate follow-ups more easily, and maintain awareness across support and operations workflows without constantly checking the Distance dashboard.
Connecting Slack to Distance
To set up the Slack integration:
Go to Settings → Notifications.
Under Notification channels, locate Slack and click Connect.
If you are not currently signed in to Slack, you will be prompted to sign in first.
On the Allow the “Distance Notification” app to access Slack screen:
Use the Workspace dropdown to select your Slack workspace.
Use the Channel for webhook dropdown to choose the Slack channel where notifications should be sent.
Click Allow to complete the connection.
Once connected, Distance will begin sending notifications to the selected Slack channel based on your notification settings.
What Slack notifications look like
Distance posts clear, structured messages in Slack to help your team quickly understand what happened.
A new contact created notification:
A new ticket created notification:
These notifications provide quick visibility into new activity so your team can respond promptly without leaving Slack.
