> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/settings/inbox-tab.md).
# Inbox tab
The Inbox tab lets you create and manage folders to organize conversations efficiently.
### **Introduction**
The **Inbox** tab allows you to organize conversations into folders for better workflow management.
**Folders** help group conversations by priority, status, or customer type, keeping the main Inbox focused and easier to manage.
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### **Creating a folder**
In **Folders**, click **Create new folder**.
Enter a folder name and description, then click **Save**.
Once created, conversations can be moved into folders to keep the Inbox organized and ensure important messages are easy to find.
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### **Managing folders**
Move conversations into folders individually or in bulk to organize your Inbox. See [**Inbox and folder navigation**](/distance/getting-started/inbox/inbox-navigation-and-folders.md#inbox-and-folder-navigation) for details.
Custom folders appear alongside system folders such as **Spam** and **Archive** in the [**Inbox**](/distance/getting-started/inbox.md).
To update a folder, click the three-dot menu and select **Edit** to change the name or description.
Folders help your team organize conversations without deleting them, keeping active and historical messages accessible when needed.
