For the complete documentation index, see llms.txt. This page is also available as Markdown.
Welcome to Distance! 🎉
Distance: One workspace for customer conversations, powered by AI and built for control.
Distance is a single workspace for managing customer conversations across chat, SMS, voice, and social channels, powered by AI and designed for control and visibility.
Distance helps businesses centralize customer communication in one place. AI Chat and AI Voice agents handle incoming interactions, capture key details, and support structured workflows, while your team maintains full oversight of conversations, tickets, and follow-ups.
Every interaction is recorded and accessible in a shared Inbox, linked to contacts and tickets, and available for review, escalation, or resolution at any time.
What you can do with Distance
Manage conversations in one place. Capture messages from chat, SMS, calls, and social channels into a unified inbox.
Automate first responses. AI agents respond using your configured scripts, conversation flows, and knowledge base content to ensure consistent replies.
Maintain full visibility. Every message, call, transcript, and interaction is logged so your team can review and take action when needed.
Structure customer interactions. Turn conversations into tickets, contact records, and trackable workflows to keep operations organized.
Scale without added overhead. Handle increasing customer volume while maintaining consistent response handling and reduced manual effort.
Getting started
This Help Center provides detailed documentation for configuring and managing Distance.
It includes step-by-step guides for setting up AI agents, communication channels, workflows, and integrations.
Use the navigation or search to find specific topics, or start with the relevant setup articles based on the feature you are configuring.
