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hand-waveWelcome to Distance! 🎉

Distance: One workspace for customer conversations, powered by AI and built for control.

Distance helps businesses manage customer conversations across chat, SMS, voice, and social channels from a single platform. AI Chat and AI Voice agents handle incoming interactions, capture key details, and support workflows, while your team retains full visibility and control over follow-ups, tickets, and outcomes.

Rather than replacing human teams, Distance is designed to reduce missed inquiries, standardize first responses, and keep every interaction documented. Conversations flow into a shared Inbox, are linked to contacts and tickets, and remain accessible for review, escalation, or resolution at any time.

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Why use Distance?

  • Never miss an inquiry. Conversations from chat, SMS, calls, and social channels are captured automatically in one place.

  • Respond consistently at scale. AI agents follow your configured scripts, Knowledge Base, and rules to deliver accurate, on-brand responses.

  • Maintain full visibility and control. Every message, call, transcript, and ticket is logged so your team can review, intervene, or follow up when needed.

  • Create structure from conversations. Customer interactions can generate tickets, summaries, and contact records, reducing manual tracking.

  • Support growth without added overhead. Handle higher conversation volume without relying solely on human availability for initial responses.

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Onboarding checklist

The Onboarding checklist in the Distance app highlights the core setup steps needed to get your workspace ready. It points you to the key areas required for agents, channels, and workflows to function correctly.

Rather than replacing documentation, the checklist acts as a starting guide inside the platform. Each item corresponds to a setup task that is explained in more detail throughout this Help Center, including the Quickstart guide.

Typical onboarding steps include:

  • Complete your profile. Add your business name and core details so agents can introduce your company correctly and respond with proper context.

  • Train your agents. Use the Knowledge Base to define your business overview, custom questions, services, and scheduling information. This content shapes how AI Chat and AI Voice respond to customers.

  • Connect your channels. Enable live chat, SMS, calls, or social inboxes so customer conversations can flow into Distance.

  • Assign agents. Choose which AI Chat and AI Voice agents handle each channel to ensure messages and calls are routed correctly.

For step-by-step instructions and best practices, refer to the Quickstart: Get Distance Working for Your Business and the related Help Center articles linked throughout this guide.

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Getting started with Distance

Once onboarding is complete, Distance is ready to handle incoming chats, calls, and messages while keeping conversations organized through tickets, contacts, and transcripts. Your team can review, respond, and follow up with full context, all from one platform.

Use this Help Center as a reference as you continue configuring agents, workflows, and integrations.

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