Email channel setup
Why connect email?
Track all customer emails in Distance, simplifying communication workflows. Track all customer emails in Distance. Streamline your communication workflow by managing follow-ups, sharing updates, and occasionally sending special offers or announcements. Email remains an essential tool for nurturing and maintaining strong customer relationships beyond the initial interaction.
Steps to connect Gmail:
Navigate to Connect channels.
Select Connect Gmail account.
Follow the
Limitations:
Inbox and sent only: Distance syncs emails from your Inbox and Sent folders -- other folders won’t sync.
No two-way sync: Actions in Distance (like archiving) won’t reflect back in Gmail.
Filtered emails: Emails from major domains (like facebook.com or google.com) won’t appear in Distance to keep your inbox clean.
Note: Microsoft and IMAP support are coming soon. Dive into our tutorial video to learn more about connecting your Gmail account.
Last updated