Settings
Settings control how your Distance workspace behaves, including user access, notifications, Inbox organization, ticket workflows, and integrations.
The Settings area is where you configure how Distance works for your team. These options define who can access the workspace, how conversations and tickets are handled, how notifications are delivered, and how external tools connect to Distance.
By tailoring these settings, you can align the platform with your operational workflows while keeping communication organized and predictable as usage grows.
Why Settings matter
Control access and responsibility. Manage user profiles, passwords, and team membership.
Customize workflows. Define ticket assignment rules, pipeline stages, and automation behavior.
Stay informed without overload. Configure notifications so alerts reach the right people.
Keep work organized. Structure Inbox folders and ticket pipelines to match real workflows.
Extend functionality. Connect Distance with external tools to support your broader operations.
How Settings are organized
Settings are grouped into focused sections, each responsible for a specific part of your workspace configuration.
Account tab manages personal profile details, passwords, and ticket notification preferences.
Team tab controls who has access to the workspace and who can receive ticket assignments.
Inbox tab defines how conversations are organized using folders.
Tickets tab handles ticket assignment rules, automation, and pipeline stages.
Notifications tab determine how urgent alerts and workspace updates are delivered, including Slack and Microsoft Teams.
Integrations tab connects Distance with external platforms to streamline data sync and workflows.
Together, these sections allow you to fine-tune how Distance operates, ensuring your workspace stays organized, secure, and aligned with how your team works.
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