Custom questions

Every business gets asked unique questions—and your Agent should know how to answer them.

This is where you can teach your Agent the FAQs that matter most to your customers. Add questions your team hears all the time, or choose from suggested ones tailored for businesses like yours.

Click Add question to create your own, or select from the list of suggested questions and fill in your answers. The more you add, the smarter and more helpful your Agent becomes.

Whether it’s “Do you offer promotions?” or “How do I customize my service?”, this is your chance to make your Agent feel less like a bot—and more like part of your team.