Playground
The Playground is where you can test and refine your Distance Agent! This feature lets you interact with your Agent in real-time, see how it responds to customer inquiries, and fine-tune its replies to match your brand’s voice.
Accessing Playground
On the left-hand menu, click on Playground.
This will open the chat interface where you can start testing your Agent’s responses right away.
How It Works
Type a message into the chat box to simulate a customer inquiry.
See how your Agent responds instantly.
If needed, adjust your Agent’s settings to refine its tone, response length, or specialization.
Overview & Sample Questions
On the right-hand side of Playground, you’ll find two handy tabs:
Overview
Displays key details about your Agent, including:
Name
Last updated timestamp
Tone (Friendly, Neutral, Professional)
Response length (Concise, Standard, Thorough)
Specialization (Consumer, Business, etc.)
Click View agent settings to make any changes.
Sample Questions
Provides quick, ready-to-use questions to test your Agent’s responses.
Organized into categories like:
General Information (e.g., "What services do you offer?")
Pricing and Payments (e.g., "What are your prices or rates?")
Scheduling and Availability (e.g., "How can I book an appointment?")
Custom Questions (e.g., "Do you bring your own tools and supplies?")
Click any question to send it directly to the chat.
Restarting a Chat
Need a fresh start? Click Restart chat to clear the chat and begin again.
Fine-Tuning Your Agent
If responses aren’t quite right:
View agent settings > Adjust tone, response length, or specialization to better match your brand’s style.
Need Help?
If you need more help, please visit our Help & support section or reach out to our team. We’re here to help!
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