Contacts

Contacts store customer details captured from conversations, manual entries, or imports, giving Distance a centralized customer

The Contacts feature gives your team a complete view of every customer interaction in Distance. Conversations across chat, SMS, voice, and social channels are automatically captured and linked to a single contact record. You can also add contacts manually or import existing data, making it easy to review history, add context, and manage ongoing customer relationships efficiently.

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Why use Contacts?

Connecting and organizing contacts in Distance helps you:

• Centralize customer information. All conversations, whether chat, voice, SMS, or social, are linked to a single contact.

• Track interactions. View a complete history of customer communications for better context.

• Maintain accurate records. Capture details automatically from calls or conversations with AI assistance.

• Enhance team efficiency. Search by tags, update details, and manage contacts without switching tools.

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How Contacts work together

Contacts are built automatically as customers interact with your business, ensuring every conversation has context from the start.

You can also create contacts manually or import existing records to keep your database complete and up to date.

As relationships grow, managing and maintaining contact details helps your team update information, add tags or notes, and review conversation history.

Together, these tools ensure customer data stays accurate, accessible, and useful across conversations, tickets, and follow-ups.