Contacts

Contacts store customer details captured from conversations, manual entries, or imports, giving your team a centralized customer record in Distance.

Introduction

The Contacts feature gives your team a complete view of every customer interaction in Distance. Conversations across chat, SMS, voice, and social channels are automatically linked to a single contact record. You can also add contacts manually or import existing data, making it easy to review history and manage customer relationships efficiently.

Keeping contact records organized and up to date helps your team respond more consistently and maintain visibility into ongoing conversations and follow-ups.

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Why Contacts matter

Centralize customer information. Keep conversations, contact details, and interaction history linked to a single record.

Improve conversation context. Review previous interactions across channels before responding to customers.

Maintain accurate records. Capture and update contact details automatically through conversations and AI-assisted workflows.

Organize audiences effectively. Use Lists & Segments to group contacts for targeted outreach, filtering, and automation workflows.

Enhance team efficiency. Search, tag, and manage contacts without switching between systems.

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How Contacts work together

Contacts are created and updated as customers interact with your business across supported channels. This helps ensure conversations, customer details, and interaction history remain connected within a single contact record.

Your team can also manually create contacts or import existing customer lists to keep records complete and organized. For more information, see How contacts are created.

As your contact database grows, you can use Lists & Segments to organize contacts for targeted outreach, filtering, automations, and customer management workflows.

Distance helps your team maintain visibility into customer conversations and information across channels from a centralized location.