Knowledge Base

The Knowledge Base defines what your AI agents know about your business, including core details, custom answers, and services.

Introduction

The Knowledge Base is where you shape how AI agents understand and represent your business. Information added here guides how agents answer questions, describe services, support scheduling, and respond consistently across chat, SMS, and calls.

Keeping this content accurate ensures reliable customer interactions and reduces the need for manual corrections during conversations.

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Why the Knowledge Base matters

Centralize business context. Provide AI agents with a single, structured source of information about your company, services, and policies.

Improve response accuracy. Help agents respond using verified and relevant information from your configured data.

Maintain consistency. Ensure your business is described and represented the same way across all conversations and channels.

Reduce manual follow-ups. Allow agents to answer common questions without requiring team intervention.

Support reliable automation. Give agents the context needed to handle real customer interactions across chat, SMS, and calls.

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Organizing your Knowledge Base

The Knowledge Base is designed to give AI agents the context they need to respond accurately and consistently.

Start with Business information, where you define how your company is introduced and what it does, giving agents a clear understanding of your brand.

Next, use Custom questions to provide exact answers for specific inquiries, ensuring consistent responses for common scenarios.

Finally, set up Scheduling and services to structure booking-related information so agents can accurately describe and support your offerings.

Finally, set your Timezone, which defines your business’s primary time reference used across scheduling, automations, and other time-based actions.

Completing each section ensures agents respond with confidence, maintain context across conversations, and handle customer interactions smoothly, making your Knowledge Base a single, reliable source of truth.