Knowledge Base

The Knowledge Base defines what your AI agents know about your business, including core details, custom answers, and services.

The Knowledge Base is where you shape how AI agents understand and represent your business. Information added here guides how agents answer questions, describe services, support scheduling, and respond consistently across chat, SMS, and calls. Keeping this content accurate ensures reliable customer interactions and reduces the need for manual corrections during conversations.

---

Why the Knowledge Base matters

• Centralize business context. Give AI agents a single source of truth about your company, services, and policies.

• Improve response accuracy. Ensure agents answer questions using verified, up-to-date information.

• Maintain consistency. Standardize how your business is described across chat, SMS, and calls.

• Reduce manual follow-ups. Answer common questions correctly the first time.

• Support smarter automation. Enable agents to handle real customer inquiries with confidence.

---

Organizing your Knowledge Base

The Knowledge Base is designed to give AI agents the context they need to respond accurately and consistently.

Start with Business information, where you define how your company is introduced and what it does, giving agents a clear understanding of your brand.

Next, use Custom questions to provide exact answers for specific inquiries, ensuring your agents can respond consistently to common scenarios.

Finally, set up Scheduling and services so agents have the structured information they need to support booking conversations and describe your offerings accurately.

Completing each section ensures agents respond with confidence, maintain context across conversations, and handle customer interactions smoothly, making your Knowledge Base a single, reliable source of truth.