> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/knowledge-base/custom-questions.md).
# Custom questions
Custom questions let you define exact questions and approved answers that AI agents can reference during customer conversations.
### **Introduction**
The **Custom questions** tab lets you define approved questions and answers for your AI agents. This ensures consistent and accurate responses when handling common or sensitive topics such as policies, pricing, qualifications, or service boundaries.
We also recommend adding custom questions when you notice recurring customer inquiries, as this helps standardize responses and improve consistency across conversations.
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### **Adding a custom question**
Click **+ Add question** to create a new entry. Enter the question and its corresponding answer, then click **Save**.
Once saved, the AI agent can reference this entry when responding to similar or matching customer inquiries.
You can edit or delete existing questions at any time to reflect updates in your business information or policies.
Well-maintained custom questions help improve response accuracy, reduce manual corrections, and ensure consistent communication across chat, SMS, and voice interactions.
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### **Suggested questions**
**Suggested questions** are commonly asked questions based on typical customer inquiries for businesses like yours. These help you quickly build your knowledge base without starting from scratch.
Click any suggested question from the list to add it. The **Custom questions** screen will open with the question already populated. Enter your answer, then click **Save** to include it in your knowledge base.
Using suggested questions helps speed up setup while ensuring your agents are prepared to handle common inquiries accurately and consistently.
