Notifications

Notifications let your team stay informed of important updates, ticket activity, and escalations in real time.

Introduction

Notifications in Distance determine how your team receives alerts across different parts of the platform. They cover ticket activity, urgent updates, escalation rules, campaign and automation events, and integrations with external tools such as Slack and Microsoft Teams.

These alerts help teams stay responsive, reduce missed updates, and maintain consistent communication across workflows.

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Why notifications matter

Stay informed. Receive updates on important events as they happen.

Focus on what matters. Control the type and frequency of alerts to reduce noise.

Improve response time. Surface urgent and high-priority activity quickly.

Stay connected. Receive updates directly in the tools your team already uses.

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How notifications work

Notifications in Distance are triggered by specific events across the platform.

Ticket notifications are generated when ticket actions such as creation, assignment, or status changes occur.

Urgent notifications highlight high-priority tickets and alert selected team members via SMS.

Escalation notifications are triggered when predefined conditions are met, ensuring important issues are routed for attention.

Campaign and automation notifications surface key workflow events such as recipient replies, completions, or failures.

Integration notifications deliver updates directly into external tools like Slack and Microsoft Teams.

Together, these notification types ensure your team stays informed across all critical workflows without needing to actively monitor the system.