> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/tickets/customizing-the-tickets-view.md).

# Customizing the tickets view

Adjust how tickets are displayed, grouped, and sorted in Distance to match your workflow and focus on the information that matters most.

### **Viewing your ticket list**

On the **Tickets** page, the **Insights** panel appears at the top, showing **New tickets**, **Urgent tickets**, **# of escalations**, and **Time to resolution (all-time)**.

<div data-with-frame="true"><figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2FzCeLVfvOk0DxbqV0Zxgu%2Fimage.png?alt=media&amp;token=8cd81b1f-c48b-4d57-b239-110e697527cc" alt=""><figcaption></figcaption></figure></div>

Below is the ticket list, where tickets are displayed and can be viewed, grouped, and sorted based on your selected display options.

<div data-with-frame="true"><figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2Fp3bGvW3CkKWzsa4rXygn%2Fimage.png?alt=media&amp;token=2553f7e4-085a-4942-b6bc-fa834f1a47a0" alt=""><figcaption></figcaption></figure></div>

***

### **Ticket display options**

You can tailor the Tickets page to match your workflow:

**Display** type:

* **Board** view - Tickets as movable tiles grouped into columns.

<div data-with-frame="true"><figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2FlQvN6ZeEnG5r07NgzA9C%2Fimage.png?alt=media&amp;token=a0ca9189-7f69-41da-926a-a9956aa5ec8e" alt=""><figcaption></figcaption></figure></div>

* **List** view - Tickets in a table for easier scanning.

<div data-with-frame="true"><figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2FkWLX9suNm4uHe8KLc6zg%2Fimage.png?alt=media&amp;token=82b66cc0-1e8e-4774-bdde-ddf5cbc8284d" alt=""><figcaption></figcaption></figure></div>

* By **Grouping** - Status, Assignee, Priority, Type, Created date, Updated date, or None.

<div><figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2F5hPq4KoSohuzqIpg36aV%2Fimage.png?alt=media&amp;token=9dd84359-e590-4dbd-a067-e86c05f28159" alt=""><figcaption></figcaption></figure> <figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2F1TJc6jBUWD11OfOR49qB%2Fimage.png?alt=media&amp;token=079212b4-d559-40ee-b49d-744fc737acf4" alt=""><figcaption></figcaption></figure></div>

* By **Ordering** - Priority, Created date, Updated date, or Manual.

<div><figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2FhOEzlkHR95MytVg9JgDq%2Fimage.png?alt=media&amp;token=2892057a-99ea-4497-95ab-faa0771a51cc" alt=""><figcaption></figcaption></figure> <figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2FB22wYMNDcWNGLZWIlk1U%2Fimage.png?alt=media&amp;token=3b9bbea0-70f3-46bb-bea9-c6139fff3ea5" alt=""><figcaption></figcaption></figure></div>

* **Date format** - Relative, Short, Medium, Long, or Time only.

<div><figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2F1k0mJav2prFgPeU6DnYo%2Fimage.png?alt=media&amp;token=bde11cde-df51-4135-ab98-2195b618f56a" alt=""><figcaption></figcaption></figure> <figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2F7zd4AfwGSbYuajuO29ID%2Fimage.png?alt=media&amp;token=f89a7370-ca8b-47ee-8944-37811ae83b7c" alt=""><figcaption></figcaption></figure></div>

* **Show empty groups** - Enable to see all possible groups, even if they have no tickets.
* **Display properties** - Choose which fields or columns are shown to focus on what matters.

<div data-with-frame="true"><figure><img src="https://4165927833-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWHGGlctFzoGEVhyOAO17%2Fuploads%2FoLWPyHUn4dkk1IMVzCdB%2Fimage.png?alt=media&amp;token=1573cd20-c935-405b-b3a1-c52e6eed8948" alt=""><figcaption></figcaption></figure></div>