> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/tickets/customizing-the-tickets-view.md).

# Customizing the tickets view

### **Viewing your ticket list**

On the **Tickets** page, the **Insights** panel appears at the top, showing **New tickets**, **Urgent tickets**, **# of escalations**, and **Time to resolution (all-time)**.

<div data-with-frame="true"><figure><img src="/files/LMJXllqthL6IRj7sH80Y" alt=""><figcaption></figcaption></figure></div>

Below is the ticket list, where tickets are displayed and can be viewed, grouped, and sorted based on your selected display options.

<div data-with-frame="true"><figure><img src="/files/Q46jg3xydlVDfLFIn0LU" alt=""><figcaption></figcaption></figure></div>

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### **Ticket display options**

You can tailor the Tickets page to match your workflow:

**Display** type:

* **Board** view - Tickets as movable tiles grouped into columns.

<div data-with-frame="true"><figure><img src="/files/xPiUUm61IqTZdiCYpH1T" alt=""><figcaption></figcaption></figure></div>

* **List** view - Tickets in a table for easier scanning.

<div data-with-frame="true"><figure><img src="/files/Oby6Ks4gg8xQGAZJhoEN" alt=""><figcaption></figcaption></figure></div>

* By **Grouping** - Status, Assignee, Priority, Type, Created date, Updated date, or None.

<div><figure><img src="/files/sn0ub4pNobMP2cb7qgbf" alt=""><figcaption></figcaption></figure> <figure><img src="/files/cOykTyvV4xAinYVKGhN4" alt=""><figcaption></figcaption></figure></div>

* By **Ordering** - Priority, Created date, Updated date, or Manual.

<div><figure><img src="/files/qWyGYgJ1VDfKsbKafrLM" alt=""><figcaption></figcaption></figure> <figure><img src="/files/xAdnDC3ucb85VuGXfEjQ" alt=""><figcaption></figcaption></figure></div>

* **Date format** - Relative, Short, Medium, Long, or Time only.

<div><figure><img src="/files/bagnahWpDgAOUsPVQ2RR" alt=""><figcaption></figcaption></figure> <figure><img src="/files/7INVGLRfAA8xLrdgIQ3o" alt=""><figcaption></figcaption></figure></div>

* **Show empty groups** - Enable to see all possible groups, even if they have no tickets.
* **Display properties** - Choose which fields or columns are shown to focus on what matters.

<div data-with-frame="true"><figure><img src="/files/N9epZ7xCECzlhqjLFxEl" alt=""><figcaption></figcaption></figure></div>