Distance
  • Welcome to Distance! 🎉
  • Getting Started
    • Quickstart
      • Connecting channels
        • Live chat setup
          • Distance Page Customization
          • Installing on Squarespace
          • Installing on Wordpress
          • Installing on Wix
        • SMS channel setup
        • Social channels setup
        • Email channel setup
    • Tickets
    • Contacts
    • Agent
      • Agent
        • Agent settings
        • Agent schedule
        • Active channels
      • Knowledge Base
        • Business information
        • Services
        • Custom questions
      • Automation
        • Assignment rules
        • Stop words
    • Workflows
    • Playground
    • Forms
    • Settings
    • Ticket pipeline
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  1. Getting Started
  2. Agent

Knowledge Base

The Knowledge base equips your Distance Agent with key business details to deliver accurate, tailored responses. Completing this section ensures your Agent can handle customer inquiries effectively.

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Last updated 3 months ago