Distance
  • Welcome to Distance! 🎉
  • Getting Started
    • Quickstart
      • Connecting channels
        • Live chat setup
          • Distance Page Customization
          • Installing on Squarespace
          • Installing on Wordpress
          • Installing on Wix
        • SMS channel setup
        • Social channels setup
        • Email channel setup
    • Tickets
    • Contacts
    • Agent
      • Agent
        • Agent settings
        • Agent schedule
        • Active channels
      • Knowledge Base
        • Business information
        • Services
        • Custom questions
      • Automation
        • Assignment rules
        • Stop words
    • Workflows
    • Playground
    • Forms
    • Settings
    • Ticket pipeline
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  1. Getting Started
  2. Agent

Automation

Automatically generate and assign tickets to the right team members, reducing response times and improving support efficiency.

Assignment rulesStop words
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