> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/settings/notifications-tab.md).
# Notifications tab
Notifications control how and where alerts are delivered to your team for important activity in Distance, ensuring the right people are informed at the right time without overwhelming workflow.
### **Introduction**
Notifications determine how your team receives alerts for key events such as ticket activity, campaign replies, and other important system updates.
These settings help balance responsiveness with focus by allowing teams to control what triggers notifications and how they are delivered.
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### **Manage team notifications**
This section displays a list of team members along with their current subscription status.
Next to each team member, an arrow opens a detailed panel labeled **Manage notifications for**, where individual settings can be configured.
#### **Contact details**
The contact details section displays the team member's name, email address, and phone number.
The phone number is used for SMS and call notifications.
#### **Ticket notifications**
Ticket notifications control how team members are alerted for ticket-related activity. These settings apply across assignment, creation, and updates.
The following ticket events can trigger notifications:
* **Ticket assignment**
* **Ticket creation**
* **Ticket updated**
For each ticket notification type, you can configure:
* Toggle to enable or disable notifications for the ticket event type
* Notify by: Email, SMS, or Call
* Only when priority is: Low, Medium, High, or Urgent
* Only for ticket type: Service Requests, Customer Support, or Other
Multiple notification methods, priorities, and ticket types can be selected.
#### **Campaign reply notifications**
Campaign reply notifications alert team members when a recipient responds to a campaign.
Notification delivery methods can be configured using Email, SMS, or Call.
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### **Notification channels**
Distance supports external channels for team visibility and collaboration.
You can connect **Slack** and **Microsoft Teams** to receive notifications for ticket and contact creation.
Once connected, notifications are delivered directly to your team’s communication channels to improve visibility and coordination.
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### **Urgent notifications**
Urgent ticket notifications alert selected team members when a ticket is marked as urgent. These alerts are delivered via SMS to ensure timely visibility.
Under **Send an SMS notification**, click **Edit.**
Click **Select users to notify via SMS** field.
Search for a team member. If the user already has a phone number, select their name to add them. If no number is set, click **Add number**, enter the phone number, and confirm.
Click **Save** to apply your changes.
Only users added here will receive SMS alerts for urgent tickets. This allows you to limit notifications to the appropriate team members while ensuring critical issues receive immediate attention.
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### **Campaign/Automation notification rules**
Receive an email when a recipient replies to a campaign or automation message.
Under **Send notifications to**, click **Edit.**
Click **Select users to notify** field to search and select users who should receive these email notifications.
