Campaigns

A centralized workspace for creating outbound SMS campaigns, monitoring delivery, and reviewing campaign activity.

Introduction

Campaigns is where your team creates and manages outbound SMS outreach in Distance. From this page, you can launch new campaigns, review previously sent campaigns, and track delivery results across recipients.

When a campaign is sent, Distance records the campaign configuration, assigned AI agent, message content, and delivery results, allowing you to easily monitor and audit outreach activity.

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Campaigns overview

Navigate to Campaigns from the left sidebar.

At the top of the page you can click Create campaigns to open the campaign builder and create a new campaign.

Create a new campaign

This section provides prebuilt campaign templates to help you quickly start a campaign.

• Seasonal promotion – Run a timely offer

• Last minute availability – Fill open slots fast

• Referral push – Turn customers into referrals

• Repeat customer offer – Bring past customers back

• Limited time offer – Create urgency fast

• New service announcement – Promote something new

Below this is the Latest campaigns section, which displays all previously sent campaigns.

The campaign table includes Campaign name (including date and time sent), Channel, Status, and a View button to access full details.

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Viewing campaign details

Each campaign includes a detailed view where you can review its configuration, delivery results, and message content.

Click View on a campaign to see its full details.

The campaign details section displays the following information:

• Agent (AI agent name)

• Channel (SMS or Email)

• Status (for example, Completed)

• Created (date and time)

• Message (message content)

Recipient details display the following information:

• Recipient (phone number)

• Status (Delivered or Failed)

• Sent at (date and time)

• Message content

This view allows your team to verify delivery, review message content, and confirm which AI agent handled replies.