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envelope-open-textCampaigns

A centralized workspace for creating outbound SMS campaigns, monitoring delivery, and reviewing campaign activity.

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Introduction

Campaigns is where your team creates and manages outbound SMS outreach in Distance. From this page, you can launch new campaigns, review previously sent campaigns, and verify message delivery across recipients. While Inbox (Outbound) focuses on customer replies, the Campaigns page focuses on campaign execution and tracking.

When a campaign is sent, Distance records the campaign configuration, assigned AI agent, message content, and recipient delivery results. This makes it easy to audit outreach activity and confirm that messages were successfully delivered.

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Campaigns overview

Navigate to Outbound → Campaigns from the left sidebar.

At the top of the page, you’ll see the Send outbound SMS section. Click the button beside it to open the campaign builder and create a new campaign.

Below this is the Campaigns list section, which displays all previously created campaigns.

The campaign table includes:

  • Campaign name, including the date and time it was sent

  • Assigned AI agent

  • Campaign status

  • View button to access full campaign details

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Viewing campaign details

Click View on a campaign to see its full details.

The campaign details page includes:

  • Agent name

  • Channel (currently SMS)

  • Status (for example, Completed)

  • Date created

  • Message content

Recipient details display the following information:

  • Recipient phone number

  • Delivery status (Sent or Failed)

  • Sent at (date and time)

  • Message content

This view allows your team to verify delivery, review message content, and confirm which AI agent handled replies.

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Available actions

Below the campaign list, the Available actions section displays the supported campaign goal types. Each goal includes a Get started button.

Selecting a goal opens the campaign builder with that goal type automatically preselected, allowing you to quickly launch a targeted campaign without navigating through multiple steps.

Together, these sections make it easy to launch campaigns, monitor performance, and access detailed delivery information from a single page.

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