Auto-ticketing
Automatically generate tickets based on customer interactions. Collect full name, email, and phone number along with additional details relevant to the ticket type.
Last updated
Automatically generate tickets based on customer interactions. Collect full name, email, and phone number along with additional details relevant to the ticket type.
Last updated
To enable auto-ticketing:
Go to Settings > Ticket Automation > Auto-Ticketing
Define required fields for different ticket types
Click Save to apply changes
This ensures support requests are logged efficiently and routed correctly.
