Assignment Rules
Automatically assign tickets to the right team members based on inquiry type.
Last updated
Automatically assign tickets to the right team members based on inquiry type.
Last updated
To set assignment rules:
Go to Settings > Ticket Automation > Assignment Rules
Choose a ticket type (e.g., Customer Support, Service Request, Call Back)
Assign it to the appropriate team member or department
Click Save
This ensures tickets are handled by the right person, speeding up response times and improving customer service.
