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Stop words

Filter out specific words or phrases to prevent automatic replies from being triggered when they appear in a message.

PreviousActive channelsNextTicket Automation

Last updated 29 days ago

To set up stop words:

  1. Go to Settings > Conversation Automation > Stop Words

  2. Enter words or phrases separated by commas.

  3. Customize the fallback message when stop words are detected.

  4. Click Save

This feature helps refine automated interactions by preventing responses that may not be relevant to customer messages.