Social channels setup

Connect Facebook and Instagram to Distance to manage customer messages in one place, letting AI Chat agents respond, capture, and log interactions automatically.

Integrating social channels with Distance brings Facebook and Instagram messages into a single, centralized inbox alongside chat, SMS, and calls. This ensures all customer interactions are tracked, routed, and responded to efficiently, while AI Chat agents automatically capture details for seamless follow-up and context.

Why connect social channels?

Connecting Facebook and Instagram to Distance helps you:

• Centralize conversations. Social messages appear in Distance alongside other channels, eliminating platform switching.

• Respond reliably. Incoming messages are captured automatically, ensuring no inquiries are missed.

• Maintain consistent handling. Conversations are logged like other inquiries, giving your team history and accountability.

• Improve customer experience. Prompt, consistent responses on social channels build trust and prevent missed opportunities.