SMS channel setup

SMS lets your business send and receive texts via a verified business number, with AI Chat agents handling messages and logging interactions in Distance.

Setting up SMS enables direct, real-time communication with customers on a familiar channel. Incoming and outgoing messages are routed through your AI Chat agent, ensuring conversations are captured, tracked, and accessible in Distance. You can manage responses, assign follow-ups, and maintain a consistent communication experience across all customer touchpoints.

Why use SMS?

• Direct communication. Reach customers quickly using a channel they actively check.

• Faster response. Texts are often read and replied to sooner than emails.

• Centralized inbox. SMS messages appear alongside chat, email, and social channels in Distance for easier management.

• Included with your plan. SMS setup is available as part of your subscription, with no additional configuration fees.

How to set up SMS on Distance

Apply for a business phone number

1. Go to Channels.

2. On the Connect channels page, locate the Connect your telephony section.

3. Click Connect a business number.

1. On the screen titled “Let’s get you set up with your business phone number”, click Start verification.