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Setting up call forwarding from RingCentral to Distance

Forward calls from RingCentral to Distance so your AI Voice agent can answer, log conversations, and create tickets automatically.

Call forwarding from RingCentral ensures inbound calls are handled by your Distance AI Voice agent if your team is unavailable or busy. The system transcribes conversations, captures caller information, and creates tickets as needed.

Using queues or overflow routing allows your team to answer first while Distance handles unanswered calls reliably, improving response coverage and maintaining organized records of all customer interactions.

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Before you begin

  • Admin access to RingCentral

  • Your Distance business phone number

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How to set up call forwarding in RingCentral

  1. Log in to the RingCentral Admin Portal.

  2. Navigate to Phone System → Groups.

  3. Open Call Queues and select the queue.

  4. Go to Call Handling & Members and review members.

  5. Scroll to Wait settings.

  6. Under forwarding/overflow, select Forward to external number.

  7. Enter your Distance phone number.

  8. Set ring duration (e.g., 3–4 rings) before forwarding.

  9. Save changes.

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Testing your setup

  • Place a test call to the RingCentral main line or call queue.

  • Let the call forward to Distance.

  • Confirm AI Voice agent answers and transcripts/tickets appear.

Forwarded calls from RingCentral are handled automatically, ensuring calls are answered, logged, and tracked for follow-up without manual intervention.

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