Setting up call forwarding from Dialpad to Distance
Forward calls from Dialpad to Distance so your AI Voice agent can answer, log conversations, and create tickets automatically.
Call forwarding from Dialpad ensures that inbound calls are routed directly to your Distance number when your team is unavailable. Once calls reach Distance, the AI Voice agent answers, transcribes the conversation, captures caller details, and can create tickets if configured.
This reduces missed calls, streamlines call handling, and ensures that all interactions are documented for follow-up, allowing your team to maintain service quality without constant monitoring.
Before you begin
Access to Dialpad account settings
Your Distance business phone number
Call routing behavior is controlled entirely in Dialpad. Distance only receives calls once they are forwarded.
How to set up call forwarding on Dialpad
Log in to your Dialpad account.
Go to Settings → Departments.
Choose the department to configure.
Navigate to Business hours and call routing → Edit call routing.
In Open hours routing, scroll to Fallback options.
Select To a team member, room phone, or external number.
Enter your Distance phone number and press Enter.
Testing your setup
Place a test call to the Dialpad number.
Allow the call to trigger fallback routing.
Confirm the AI Voice agent answers and a transcript/ticket appears in Distance.
Calls forwarded to Distance are automatically answered, logged, and tracked, keeping interactions organized and ensuring no inquiry is missed.
