Setting up call forwarding from Grasshopper to Distance
Forward calls from Grasshopper to Distance so your AI Voice agent can answer, log conversations, and create tickets automatically.
Forwarding calls from Grasshopper routes incoming calls to your Distance number, allowing AI Voice to handle calls consistently. The system captures transcripts, caller information, and optionally generates tickets, ensuring calls are never missed and records are accurate.
This setup supports uninterrupted service and reduces manual tracking, keeping your team responsive and efficient.
Before you begin
Access to Grasshopper Admin Portal
Your Distance business phone number
Call routing behavior is controlled entirely in Grasshopper. Distance only receives calls once they are forwarded.
How to set up call forwarding in Grasshopper
Sign in to the Grasshopper Admin Portal.
Go to Call Management → Extensions.
Choose the extension to configure.
Click edit next to the extension.
Under Call forwarding numbers, click Add call forwarding.
Enter your Distance phone number and set Status to Active.
Keep forwarding option as Ring in specific order.
Select the working hours schedule.
Click Save.
Testing your setup
Place a test call to the Grasshopper extension.
Allow it to forward to Distance.
Confirm the AI Voice agent answers and transcripts/tickets appear.
Calls routed from Grasshopper to Distance are captured and logged automatically, ensuring consistent handling and complete visibility of customer interactions.
