> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/inbox/taking-over-conversations-from-ai-agents.md).

# Taking over conversations from AI agents

### **Introduction**

AI agents automatically respond to incoming messages, but some conversations require human intervention. Taking over a conversation allows your team to pause automation and respond directly while keeping full context of the thread.

This ensures a smooth transition between AI and human handling without disrupting the customer experience.

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### **AI agent auto-reply toggle**

At the top of the conversation thread, the toggle shows whether the AI agent is actively responding.

<div data-with-frame="true"><figure><img src="/files/Us4vAZmL8aZnE9VYJKXb" alt=""><figcaption></figcaption></figure></div>

Turning it off immediately pauses automated replies and switches the conversation to manual handling. The interface updates to show “*Agent auto-reply is off. You are now handling this conversation manually.*”

<div data-with-frame="true"><figure><img src="/files/cVDq5J90GgnT8kcyf9uB" alt=""><figcaption></figcaption></figure></div>

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### **Taking over the conversation**

Clicking **Take over now** performs the same action as disabling the toggle.

<div data-with-frame="true"><figure><img src="/files/mNbrkpUNd6mxFuvot93e" alt=""><figcaption></figcaption></figure></div>

It stops AI responses and transfers full control of the conversation to your team while preserving the conversation context.