> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/inbox/managing-conversations-with-bulk-actions.md).

# Managing conversations with bulk actions

### **Introduction**

Bulk actions allow you to manage multiple conversations at once in the **Inbox**. Selecting one or more conversations reveals action tools at the top, enabling quick updates without opening each thread individually.

This helps streamline workflow and ensures conversations are handled efficiently and consistently.

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### **Filtering conversations**

Above the conversation list, you can use the **All** or **Unread** tabs to switch between conversation views, helping your team focus on active conversations that require attention.

<div data-with-frame="true"><figure><img src="/files/DgZmfn0F2Ze7J4gfQqoh" alt=""><figcaption></figcaption></figure></div>

Clicking the **Filter** button opens additional filtering options to refine the Inbox view.

<div data-with-frame="true"><figure><img src="/files/idoM36JuSjkJ9OcHe1nL" alt=""><figcaption></figcaption></figure></div>

From here, you can filter by:

* **Channel** (SMS, Social, Email, Webchat, Forms)
* **Assignee** (Unassigned or specific team members)
* **Auto-replying** (On or Off)
* **Type** (Conversations or Campaigns/Automations)

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### **Selecting conversations**

Each conversation in the list has a checkbox on the left. Ticking one or more checkboxes activates the bulk action toolbar at the top of the Inbox. This toolbar only appears when conversations are selected, keeping the interface clean and focused.

<div data-with-frame="true"><figure><img src="/files/6lwcnPtJsUgaypO1GXm4" alt=""><figcaption></figcaption></figure></div>

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### **Available bulk actions**

Once conversations are selected, the following actions become available:

<div data-with-frame="true"><figure><img src="/files/V7JqIY7Ay8c8eU689q6U" alt=""><figcaption></figcaption></figure></div>

* **Select all (-) button** - Marks/Unmarks all conversations at once, so you can quickly apply a state change or clear selections.
* **Assignee** - Assign selected conversations to one or more team members, making responsibilities clear and ensuring messages are followed up.
* **Move to** - Relocate selected conversations to **Spam**, **Archive**, or any custom folder. You can also create a new folder directly from this menu. This organizes conversations without deleting them.
* **Mark as Unread** - Flag selected conversations for follow-up, keeping them visible in the **Unread** filter until addressed.

These tools help your team efficiently triage incoming messages, maintain organization, and respond promptly across multiple conversations.