Test AI Chat and AI Voice agents in real time to preview responses, validate behavior, and ensure settings, scripts, and tones match your business needs.
Introduction
Testing tools allow you to preview how your AI agents behave during real conversations without involving customers. By simulating chat interactions or voice calls, you can confirm scripts, tone, Knowledge Base access, and capabilities are working correctly.
This helps identify gaps early, ensures consistent customer experiences, and gives your team confidence before deploying agents in production.
Testing your AI agents
You can test both AI Chat and AI Voice agents directly from the platform.
AI Chat
Use the Playground to simulate customer interactions and preview responses in real time.
This allows you to test conversation flow, tone, Knowledge Base responses, and booking behavior before enabling the agent for customers.
AI Voice
You can test your voice agent in two ways:
Talk to your agent button. Navigate to Agents → AI Voice → select your agent → Edit → Talk to your agent. This allows you to preview the agent’s voice, greeting, and script flow in a controlled simulation without placing a real call.
Call the assigned phone number. Place a test call to the number assigned to the agent. This allows you to validate call routing, transfer behavior, caller information capture, and how the agent handles real call scenarios.
Testing should focus on:
Confirming the agent follows the correct script and conversation flow
Verifying caller details are captured accurately
Testing call transfers, if configured
Simulating different caller scenarios, such as new inquiries or follow-ups
For detailed testing scenarios and step-by-step guidance, see the Distance testing plan.
Creating multiple AI agents
You can create multiple agents for different use cases such as daytime surge or after-hours handling. Each agent has its own settings, scripts, and capabilities. Agent limits and pricing depend on your plan.
Contact our team at support@distance.so for details.
