> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/settings/ticket-assignment.md).
# Ticket assignment
Configure automatic ticket routing rules to assign newly created tickets to the appropriate team members.
### **Introduction**
**Ticket assignment** rules automatically route newly created tickets to team members based on the AI agent that created the ticket.
This helps ensure customer requests are directed to the right people, reduces manual assignment work, and keeps ticket ownership clear as new requests are received.
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### **Creating a ticket assignment rule**
Before creating assignment rules, ensure the relevant team members are active in the Team settings.
Click **Create** next to **Ticket assignment**.
In the **Create assignment rule** window, enter a name and optional description.
Under **When ticket is created by**, click **Add agent** and select the AI agents that will trigger the rule.
Under **Assign tickets to**, click **Add member** and choose the team members who should receive tickets.
Select a **routing type**:
* **All** – Assigns the ticket to every selected team member.
* **Round robin** – Assigns tickets one at a time in sequence, rotating between members.
Click **Save** to create the rule.
Existing assignment rules appear below the Ticket assignment section and can be edited or removed using the three-dot menu.
