> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/call-forwarding/forwarding-calls-from-ringcentral-to-distance.md).

# Forwarding calls from RingCentral to Distance

Forward calls from RingCentral to Distance so your AI Voice agent can answer, log conversations, and create tickets automatically.

### **Introduction**

Call forwarding from RingCentral ensures inbound calls are handled by your Distance AI Voice agent if your team is unavailable or busy. The system transcribes conversations, captures caller information, and creates tickets as needed.

Using queues or overflow routing allows your team to answer first while Distance handles unanswered calls reliably, improving response coverage and maintaining organized records of all customer interactions.

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### **How to set up call forwarding in RingCentral**

1. From the **Admin Portal**, navigate to **Phone System** → **Groups**.
2. Open **Call Queues** and select the queue.
3. Go to **Call Handling & Members** and review members.
4. Scroll to **Wait settings**.
5. Under **Forwarding/overflow**, select **Forward to external numbe**r.
6. Enter your Distance phone number.
7. Set ring duration (e.g., 3–4 rings) before forwarding.
8. Save changes.

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### **Testing your setup**

* Place a test call to the RingCentral main line or call queue.
* Let the call forward to Distance.
* Confirm AI Voice agent answers and transcripts/tickets appear.

Forwarded calls from RingCentral are handled automatically, ensuring calls are answered, logged, and tracked for follow-up without manual intervention.