> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/call-forwarding/forwarding-calls-from-quo-to-distance.md).

# Forwarding calls from Quo to Distance

Set up call forwarding from Quo to Distance for overflow backup, after-hours answering, or as your virtual receptionist.

### **Introduction**

Forwarding calls from Quo routes incoming calls to your Distance number, allowing your **AI Voice** agent to answer calls on your behalf. Calls are logged in Distance with conversation transcripts and automatically create tickets.

Choose the forwarding option that best fits your business, whether you want your **AI Voice** agent to answer all calls, after-hours calls, or serve as a backup during business hours.

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### **Access the call flow editor**

Before configuring call forwarding, access the Quo call flow editor where you can create a new call flow or modify an existing one.

1. Under **Inboxes**, hover over the **Primary number**, click the **three-dot menu**, then select **Manage settings**.
2. Under **Workspace**, open **Phone numbers**.
3. Scroll to the **Call flow** section, hover over the call flow preview, then click **Edit call flow**.
4. Click the **Default call flow** dropdown, then select **+ Create new call flow**.
5. In the **Create a new call flow** window, enter a name for the new flow, then click **Create call flow**.

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### **Forward overflow and missed calls**

Use this configuration to forward calls to your **AI Voice** agent only when your team does not answer within the configured ring time, serving as a backup for missed calls.

1. Under the **Incoming call** tile, hover between two tiles, click the **+** icon, then select **Business hours**.
2. Under the **During hours** branch, select **Forward call**.
3. On the **Choose a destination** screen, enter your Distance phone number.
4. Click **Add \[Distance phone number]**, then click **Forward**.
5. Click **Publish now** to save and enable the call flow immediately. To activate it later, click the dropdown beside **Publish now** and schedule the activation.

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### **Forward after-hours calls**

Use this configuration to forward calls to your **AI Voice** agent only during your after-hours while continuing to handle calls normally during business hours.

1. Under the **Incoming call** tile, hover between two tiles, click the **+** icon, then select **Business hours**.
2. Under the **After hours** branch, replace the existing **Voicemail** step with **Forward call**. You can do this by:
   * Hovering over the **Voicemail** tile and clicking the **Replace step** icon, or
   * Selecting the **Voicemail** tile, then clicking **Replace step**.
3. In the **Replace step** section, select **Forward call**.
4. Click **Pick a phone number**.
5. On the **Choose a destination** screen, enter your Distance phone number.
6. Click **Add \[Distance phone number]**, then click **Forward**.
7. Click **Publish now** to save and enable the call flow immediately. To activate it later, click the dropdown beside **Publish now** and schedule the activation.

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### **Forward all calls**

Use this configuration to make your **AI Voice** agent your virtual receptionist by routing all incoming calls directly to it, regardless of business hours.

1. Replace the existing **Ring users** step with **Forward call**. You can do this by:
   * Hovering over the **Ring users** tile and clicking the **Replace step** icon, or
   * Selecting the **Ring users** tile, then clicking **Replace step**.
2. In the **Replace step** section, select **Forward call**.
3. Click **Pick a phone number**.
4. On the **Choose a destination** screen, enter your Distance phone number.
5. Click **Add \[Distance phone number]**, then click **Forward**.
6. Click **Publish now** to save and enable the call flow immediately. To activate it later, click the dropdown beside **Publish now** and schedule the activation.