> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/call-forwarding/forwarding-calls-from-housecall-pro-to-distance.md).
# Forwarding calls from Housecall Pro to Distance
Set up call forwarding from Housecall Pro to Distance for overflow backup, after-hours coverage, or as your virtual receptionist.
### **Introduction**
Forwarding calls from Housecall Pro routes incoming calls to your Distance number, allowing your **AI Voice** agent to answer calls on your behalf. Calls are logged in Distance with conversation transcripts and automatically create tickets.
Choose the forwarding option that best fits your business, whether you want your **AI Voice** agent to answer all calls, after-hours calls, or serve as a backup during business hours.
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### **Access the call flow editor**
Click the **Settings** icon in the upper-right corner.
Under **Settings**, select **Voice & Text**, then click **Call flows**.
From here, you can either edit your existing **Default call flow** by clicking the three-dot menu and selecting **Edit call flow**, or create a new call flow by clicking **Create call flow**.
If you create a new call flow, the **Template library** opens. **Basic call flow** is selected by default. Click **Next** to continue with the default template.
While editing a call flow, selecting any widget opens a configuration panel on the right where you can update its settings.
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### **Forward overflow and missed calls**
Use this configuration to forward calls to your **AI Voice** agent only when your team does not answer within the configured ring time, serving as a backup for missed calls.
While editing the call flow, click **Add step** after the **Simul-ring** widget.
In the right-side **Add step** panel, select **Forward to**.
Choose **External number**, enter your Distance phone number, specify how many seconds should pass before moving to the next step, then click **Save**.
Click **Create call flow** in the upper-right corner to save the new call flow. If you're editing an existing call flow, click **Update call flow** instead.
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### **Forward after-hours calls**
Use this configuration to forward calls to your **AI Voice** agent only during your after-hours while continuing to handle calls normally during business hours.
While editing the call flow, select the **Call Hours** widget. Choose **Use business hours from company profile**.
The **Call Hours** widget updates to display **During open hours** and **During closed hours**.
Select **External number**, enter your Distance phone number, then click **Save**.
Click **Update call flow** to apply the changes.
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### **Forward all calls**
Use this configuration to make your **AI Voice** agent your virtual receptionist by routing all incoming calls directly to it, regardless of business hours.
While editing the call flow, select the **Call Hours** widget. In the right-side panel, select **Available 24/7**, then click **Save**. Then click **Add step** after the **Call Hours** widget
Select **Forward to**, then choose **External number**. Enter your Distance phone number, click **Save**, then remove any remaining call flow steps after the **Forward to** widget.
