> For the complete documentation index, see [llms.txt](https://distance.gitbook.io/distance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://distance.gitbook.io/distance/getting-started/automations/connecting-your-social-channels.md).

# Connecting your social channels

### **Introduction**

Integrating **Facebook** and **Instagram** with Distance brings social conversations into a single, centralized workspace alongside chat, SMS, and calls. This allows your team to manage all customer messages in one place without switching between platforms.

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Once connected, **AI Chat** agents can respond to incoming messages, capture key details, and ensure every interaction is logged for visibility, follow-up, and consistent communication across channels.

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### **Facebook setup**

Connect **Facebook** to Distance to manage inbound messages in your **Inbox (Inbound)**.

To set up **Facebook**, you can connect your account from either the [**Settings**](#setting-up-facebook-integration-via-settings) page or directly from [**Automations**](#setting-up-facebook-integration-via-automations).

Personal Facebook accounts are not supported for integration.

#### **Facebook integration through Settings**

Go to **Settings**, then open the **Integrations** tab under **Workspace settings**.

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On the **Social messaging integrations** tile, click **Connect an account** next to **Facebook** to start the connection process.

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You will be redirected to the **Facebook** sign-in page. Follow the on-screen prompts to complete the connection.

#### **Facebook integration through Automations**

Go to **Automations** from the left sidebar, then navigate to the **Recommended automations** tab.

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On the **Facebook** tile, click **Connect**.

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A setup panel will appear on the right side of the screen. Click **Connect** **Facebook** to proceed.

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You will then be redirected to [**Settings** → **Integrations**](/distance/getting-started/settings/integrations-tab.md), where you can continue the setup from the [**Integrations**](#facebook-integration-through-settings) page.

Once connected, it will appear under **Your automations** tab.

<div data-with-frame="true"><figure><img src="/files/XTAkxPqCfjjAKZiDEBez" alt=""><figcaption></figcaption></figure></div>

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### **Instagram setup**

Connect **Instagram** to Distance to manage inbound messages in your **Inbox (Inbound)**.

To set up **Instagram**, you can connect your account from either the [**Settings**](#via-settings) page or directly from [**Automations**](#via-automations).

Personal Instagram accounts are not supported for integration.

#### **Instagram integration through Settings**

Go to **Settings**, then open the **Integrations** tab under **Workspace settings**.

<div data-with-frame="true"><figure><img src="/files/HopgElqzdvdXnoKq1mk5" alt=""><figcaption></figcaption></figure></div>

On the **Social messaging integrations** tile, click **Connect an account** next to **Instagram** to start the connection process.

<div data-with-frame="true"><figure><img src="/files/yHXeNpRczbTUrcbLPxjT" alt=""><figcaption></figcaption></figure></div>

You will be redirected to the **Instagram** sign-in page. Follow the on-screen prompts to complete the connection.

#### **Instagram integration through Automations**

Go to **Automations** from the left sidebar, then navigate to the **Recommended automations** tab.

<div data-with-frame="true"><figure><img src="/files/ea9g2692kQtEQGMqmHFP" alt=""><figcaption></figcaption></figure></div>

On the **Instagram** tile, click **Connect**.

<div data-with-frame="true"><figure><img src="/files/6m9Wh7pFDtMuSHWQwDyS" alt=""><figcaption></figcaption></figure></div>

A setup panel will appear on the right side of the screen. Click **Connect Instagram** to proceed.

<div data-with-frame="true"><figure><img src="/files/yra8540qZ1jP4yaGeW6n" alt=""><figcaption></figcaption></figure></div>

This will redirect you to the [**Settings** → **Integrations**](/distance/getting-started/settings/integrations-tab.md), where you can continue the setup from the [**Integrations**](#instagram-integration-through-settings) page.

Once connected, it will appear under **Automations** → **Your automations**.

<div data-with-frame="true"><figure><img src="/files/z3eLCiktStjb4FLYcFaY" alt=""><figcaption></figcaption></figure></div>

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### **What to expect after connecting your social channels**

* Inbound Facebook and Instagram messages will appear in [**Inbox (Inbound)**](/distance/getting-started/inbox.md).
* A ticket will be created once sufficient contact information is captured, such as name, and email or phone number.
* Your team can manage social inquiries alongside other channels such as chat, SMS, and calls.
* Messaging behavior remains subject to Meta platform rules.